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IT Technical Support INTERN

Rosemount Specialty Products LLC, an Industry Leader in Pressure and Temperature Measurement would like to find a capable individual to join our team. RSP manufactures highly accurate, state-of-the-art pressure instrumentation, pressure transmitters, temperature probes and sensors for some of the world's most vital and technologically-advanced industries.
Summary
The Desktop Support Intern will provide direct technical assistance and support to IT Manager for network, hardware and software support and issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, ore external support assistance. This is a continuous appointment, initially lasting 3 months with the potential of extending an additional 3 months. Long term potential for permanent employment. Part-time/ Full-time as needed.
Preferred
Completed basic computing skill classes or certification programs.
At least one year of academic work in information systems and/or computer science, working toward a certification or degree in the information technology field.
Experience with networking technologies and printer support.
Microsoft certifications.
Essential Duties and Responsibilities
Respond and resolve technical support requests in a timely manner.
Record activities, solutions and other responses within ticketing software.
Provide on-site technical support for end users.
Support PC hardware components, desktop operating system software, and application software.
With supervision, perform minor repairs to equipment and arrange for other servicing needs.
Preform other duties/projects as assigned.
Qualifications
Proficiency in Microsoft Office and Windows.
Familiarity with software installations as well as basic computer hardware components and configurations.
A basic understanding of computer network cabling and network file and print services.
Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
Ability to research and understand technical documentation, and an understanding of how to apply various technical resources.
Good verbal and written communication skills.
Customer service orientation.
Requirements
High School degree or equivalent. Enrollment in technical school or accredited college.
Interested in pursuing a career in Computer Science, Information Systems, or related field.
Must be available to work a minimum of 20 hours per week.
Must be available and willing to commit at least (3) months initially for an internship.
Work Authorization
"Per ITAR requirements, an applicant must be a U. S. Person to be eligible for this position. U. S. Persons include individuals who are (1) citizens or nationals of the U. S., (2) lawful permanent residents, (3) admitted as refugees, or (4) are granted asylum in the United States."
No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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